How do I create an account?  

You can create your account by going to https://departmentstore.gorobinsons.ph.  You may register using your email address and mobile number. 

How are items priced on GoRobinsons?  

All products on our website are sold at the same price as of our offline stores.

What are the goods available at GoRobinsons?  

We offer a wide assortment of products ranging from women’s and men’s apparel, baby and kids’ wear, accessories, shoes, bags, sportswear, home, beauty and personal care and more from top local and international brands.

What is the minimum order value?  

We require a minimum amount of P900 for each transaction. 

Is there a maximum amount or quantity to order? 

There is no maximum amount or quantity required. However, processing of bulk orders may require more time. Feel free to contact us cs2@gorobinsons.ph for bulk purchases.

Can someone abroad order and deliver locally? 

Yes.  Anyone can order on the site as long as the area where products will be delivered are covered by “Robinsons Department Store” GoRobinsons.  

Can I request for substitute items in case some of the products I ordered are unavailable? 

Unfortunately, all unavailable items during the picking process will be left out. This is a system limitation at the moment. Watch out for this substitution feature in the future. Final charges to your account will be based on items actually fulfilled. 

How can I get updates regarding my order? 

You will be receiving email or text notifications regarding the status of your order.

For email notifications, in case they are not in your primary inbox, please check your spam or promotions folders. If you don't receive any notification, please do not hesitate to contact us at cs2@gorobinsons.ph.

How do I pay for my order?

You can pay using debit card, credit card, cash-on-delivery or GCash.

For debit and credit cards, you will receive two text messages. The first message will show the amount that you ordered and it means that the transaction is authorized by the issuing bank. For credit cards, this was already deducted from your credit limit while for debit cards, this was already deducted from your available balance. The second message confirms the final amount which Gorobinsons will charge you with as we may have out of stock items which will be deducted from your final bill. The amount to be actually charged to your debit or credit card will be based on the tape receipt that will be attached to your order upon delivery. For credit card payments, you will only be charged by your credit card company the amount reflected in your receipt while for debit cards, the difference between the authorized amount and the final amount charged to your debit card will be released by your issuing bank in accordance with their internal procedure.

GoRobinsons has no control over how long the excess amount will be reversed on your account as this depends on your bank's policies. 

For GCash via Paymongo, the excess amount due to out-of-stock items will be refunded in 3-5 days after delivery.

Do you offer installment payment plans?

Installment Payment Plan is currently not available.

Do you accept Gift Cards and Gift Certificates as form of payment?

Unfortunately, we do not accept Gift Cards and Gift Certificates at the moment.

Can I use my Robinsons Rewards or Get Go card?  

GoRobinsons can now credit points to Robinsons Rewards loyalty program. We will announce any updates should we be able to include Get Go loyalty program already.

Do you give Senior Citizen / PWD discount?  

We cannot offer the Senior Citizen / PWD discount. Currently, there is no policy in place for senior citizen discounts applied to online transactions. Nevertheless, we will abide by government regulations should this be updated.  

Do you honor VAT Exemption Certificate (VEC) or VAT Exemption Identification Card (VEIC) issued to foreign nationals?  

Currently, we don’t have the facility in place to verify certifications in the system. 

What areas do you currently serve?

We are currently serving all cities in Metro Manila including Quezon City, Pasig, Mandaluyong, San Juan, Makati, Pasay, Taguig, Manila, Pateros, Caloocan, Las Pinas, Paranaque, Muntinlupa, Malabon, Navotas, Marikina, and Valenzuela. We also serve several parts of Rizal including Cainta and Antipolo.

When will my order be delivered?

Your order will be delivered within 2 to 3 days.

How do I know if you received my order?

All successfully placed orders are verified within 24 hours. An SMS / Email confirmation will be sent to confirm your orders.

Can I change the delivery address of my order?

The shipping or deliver address indicated in the order can no longer be changed. In case of errors in the address, please email cs2@gorobinsons.ph.

Are there shipping and delivery fees?

We have a standard fee of P100 for deliveries of non-bulky items within the published coverage areas. However, variable shipping fees ranging from P350 to P2,300 apply for bulky item/s.

Do you accept item replacements?

For any replacement concerns, kindly send an email to cs2@gorobinsons.ph. Our dedicated customer service staff will get back to you within 24 hours. Please refer to below general items replacement conditions:

General Conditions:

Only defective products can be returned or exchanged.

Under the IRR (Implementing Rules and Regulations) of R.A. 7394, The Consumer Act of the Philippines, a change of mind on the part of the customer does not entitle you to a refund or exchange.

The prohibition of the "No Return, No Exchange" does not apply if the product bought is in perfect condition or has no defect.

Please present the following requirements for return or exchange:

• Original Robinsons Department Store receipt
• Original package and parts intact

For merchandise returns that do not meet the general return or exchange conditions, store accepts such returns within seven (7) days upon purchase as a gesture of goodwill, provided that the item being returned is complete and in its original and resalable condition.

What items are covered under warranty?

Certain products are with warranty provided by supplier. For warranty related queries, please email cs2@gorobinsons.ph.